TomTom - Move Portal / Contracts

During the employee exchange program in TomTom I was working as UX designer (generalist) in Traffic & Travel Information departament. My responsibilites were related to the UX/UI design of the Move Portal. 

In this story I would like to tell about the challange of designing the new functionality (the contracts) in the existing system (Move Portal). 

CHALLANGE:
Design and introduce a new functionality of Move Portal - the contracts.
The contract is a representation of agreement between the user and the application provider. The problem was complex, as the existing solution was working for a time on a different basis. The changes that had to be introduced affected the whole system. 

I joined the Move Portal team when the design process for the contracts was already ongoing. There was set of interviews with the users conducted - I could watch the videos and read the summaries of the meetings. That gave me an idea of what is the real problem to be solved there. 

I received the initial designs (wireframes) from the UX Lead and continued the design process.

I went back to the users for some additional answers that I desired to clarify some missing pieces. I used 1-to-1 method, as it fitted perfectly my needs.

documentation of the research phase - graphs, notes, first ideas

In the next phase I have drawn the whole system in Sketch. I have covered each view with the wireframes and added the new functionalities. I wanted to make sure, that we're not missing anything in the user flow. 

Next I used InVision (Craft plugin) to create a clickable prototype.

wireframes / clickable prototype for Move Portal with contracts functionality included

Creating clickable prototype allowed me to present IxA in the system and test it immediately on the design level.
I have to admit it was quite a challange - everytime a small change was intrduced into the design, the whole interaction design has to be verified and updated.

desing / prototype showing IxA design and flows between the screens

The prototype has been tested internally by the UX Team and the Move Portal Team. I collected the feedback and applied changes.

Eventually, I've presented the prototype to the first round of the users. The users insights were great, I could improve the design and adjust it better to the users needs. 

Unfortunatelly, my contract ended and I had to leave the team. But before I left, I managed to create high fidelity designs for the key screens. I'm crossing my fingers and can't wait the project to be live! 

Visual designs (high fidelity) for the Move Portal - Contracts.